Chatbot for Sales to Boost Your Revenue in 2023
Imagine having a tireless sales assistant available 24/7 to help you engage customers, answer queries, and close deals. Sounds too good to be true, right? However, with sales chatbots, it is possible!
AI chatbots are revolutionizing the way we interact with customers and boosting sales strategies like never before.
So, what exactly is an AI chatbot for sales, and how is it taking the world of marketing by storm? Read on to find out!
1What is an AI Chatbot for Sales?
An AI chatbot for sales is an AI-powered tool that is changing the sales game. As the name suggests, it uses artificial intelligence and machine learning to chat with potential and existing customers. It is the perfect solution for businesses looking to generate leads, qualify leads, nurture leads, and close sales.
An AI sales chatbot can be found on websites, social media, and messaging apps. It is great at answering questions, providing personalized information, and guiding users through the sales funnel.
It acts like a virtual sales assistant, making interactions with customers more enjoyable and helping drive conversions.
2Types of AI Sales Chatbot
When it comes to sales or customer support, there are typically three types of chatbots that can be used to help out:
Knowledge-based chatbots, also known as wisdom bots, are specifically for answering common customer queries. This may include answers to questions related to the availability, price, or usage of a specific product.
Also, if a customer has a question that requires human help, knowledge-based chatbots can link you up with a live agent to help you out.
Task-specific chatbots are created to handle specific tasks or functions. Unlike regular chatbots, these specialized bots perform particular jobs with precision and expertise.
For instance, they can help you set up accounts, guide you through purchase processes, troubleshoot technical issues, and perform many other targeted functions.
Decision Tree Chatbots
Decision tree chatbots use branching logic to help guide customers through queries. They are like virtual flowcharts where each answer leads you down a different path.
This approach makes it easy for chatbots to help you with complicated questions and provide the best assistance possible.
Now that you know what a sales chatbot is let’s see how it can help drive sales.
3How Does Sales Chatbot Increase Sales
One of the primary reasons why businesses deploy an AI chatbot is to increase their sales. But how does it help?
Below, we have put together several ways in which an AI sales chatbot helps increase sales:
1. Instant Customer Support
Have you ever waited for what seems like forever to get your questions answered by customer support? Well, with sales chatbots, you don't have to worry about that anymore! These amazing bots are available 24/7 and provide lightning-fast responses to your queries.
Whether you have concerns or need product information, the quick response of chatbots can help turn potential leads into happy customers. So, say goodbye to long wait times and hello to instant support!
2. Enhance Customer Satisfaction Level
Imagine chatting with a super-friendly chatbot that's always ready to help you out. It understands your needs and provides you with personalized recommendations in real time. And the best part? You get quick responses to your issues, making you feel happy and satisfied.
That’s what every customer looks for! With sales chatbots like these, customers don't just get what they want; they get an amazing experience that they’ll remember for a long time!
3. Product Recommendations and Upsells
Sales chatbots can recommend products and services based on a customer’s interests and purchase history.
4. Building Customer and Prospect Profiles
Another way in which an AI chatbot can help increase sales is by learning more about customers. It collects important details like their name, email address, phone number, and interests. By using this information, businesses can run targeted marketing and sales campaigns that resonate with them.
In short, if you want to increase your sales, implementing a chatbot for sales in your business is the answer.
Below are some of the best AI chatbot for sales practices to help you get started.
4The Top 6 Sales Chatbot Best Practices
Want to unlock your full sales potential? Try the following 6 strategies:
Clear and Engaging Welcome Message
When people chat with a sales chatbot, the first thing they see is the welcome message. So, it’s really important to make a great first impression! You want to create a message that's clear, engaging, and relevant to your audience.
- Introduce your chatbot and let them know what it can do for them
- Start the conversation with a question
- Keep the tone friendly and casual
Segmentation and Personalization
To create a positive experience for your customers, it's important to segment and personalize your chatbot's responses. Segmentation means grouping your users based on their interests, demographics, or other factors. Once you've done that, you can personalize your chatbot's responses to each group.
For instance, you can create a segment for new customers and another segment for returning customers. You can personalize your chatbot's responses to new customers by giving them information about your products and services, while you can offer exclusive deals or discounts to returning customers.
Seamless Handoff to Humans
Keep in mind that no chatbot is perfect! There may be times when your chatbot needs to pass the conversation to a human sales representative. This could be because the customer has a complex question or because they are ready to make a purchase.
When making the transition to a human representative, it's important to make the process as smooth as possible. Be sure to provide the human sales representative with all the information they need to pick up where the chatbot left off. This could include the customer's name, email address, phone number, and conversation history.
Continuous Learning and Improvement
A sales chatbot is always learning and getting better. And you can help it out!
By keeping an eye on how your chatbot is doing, giving it feedback, and updating its knowledge base, you'll be helping it to understand your customers even better.
So, now that you know everything there is to know about an AI sales chatbot, how should you choose one?
5Top 10 Best Sales Chatbots for Your Business
Here’s a list of the 10 best sales chatbots for your business:
The first AI chatbot on our list is ChatInsight.AI. It is a friendly AI chatbot that can answer your questions anytime, anywhere.
It uses the Large Language Model (LLM) and is multilingual, so you don't have to worry about language barriers. It can even be customized with your own knowledge base to answer company-specific questions.
- Round-the-Clock Availability:
- Multilingual Support:
- Customizable Knowledge-Base:
ChatInsight is ready to assist users and answer questions 24/7, making it a reliable and accessible resource.
It speaks multiple languages, expanding its reach to a diverse audience.
You can customize ChatInsight's knowledge base to teach it about your business and improve its ability to answer specific questions related to your business.
Zendesk's Answer Bot is an AI-powered chatbot that helps businesses provide great customer and sales support 24/7!
It can communicate in 17 different languages! So whether it's a local or global issue, Answer Bot is always ready to help.
- Customer and Sales Support:
- Knowledge Base Integration:
- Support Without Borders:
Answer Bot helps businesses with customer inquiries and sales support, guiding users through the customer journey.
Answer Bot uses your Zendesk knowledge base to provide customers with troubleshooting guides, product information, and other helpful resources.
Answer Bot provides location-independent support for all users.
Intercom's Custom Bots are designed to work with the software you already use, to automate your sales and work tasks. They act like your personal assistants, answering questions from your customers.
You can use them to identify which leads are most promising and even customize them to talk about specific things based on who's visiting your website. Plus, you can initiate a conversation on your own instead of waiting for visitors to start it.
- 24/7 Automated Support:
- Team Inboxes:
- Speaks 27 Languages:
Intercom's Custom Bots provide 24/7 support and instant responses to inquiries, enhancing customer satisfaction and engagement.
It enables seamless collaboration for teams by providing a shared space to access and manage conversations.
Intercom Chatbots can speak and understand up to 32 languages. This helps businesses to connect with customers from around the world easily.
Drift is a handy tool for businesses of any size that allows you to chat with. What sets Drift apart from other chatbot companies is that it focuses on effective communication.
Plus, it has some really useful features like Drift Deal Room, which allows companies and customers to see sales reports together.
- Lead Qualification:
- A/B Testing:
Drift can evaluate incoming leads based on engagement, behavior, and interaction history to help sales teams focus on leads that are more likely to convert.
It offers A/B testing to help businesses to test out different versions of their chatbots and messaging strategies.
If you're just starting out with chatbots, the HubSpot chatbot builder is a great option to consider. Not only is it easy to set up, but it also seamlessly integrates with your CRM.
With this tool, you can qualify leads, schedule meetings, provide self-service options for customers, and even generate tickets. Best of all, it's designed to be user-friendly, even for those without technical expertise!
- Custom Branching Logic:
- 100 Inboxes and 5000 Canned Snippets:
- 1000 Personal and Team Meeting Links:
HubSpot Chatbot Builder enables you to create customized conversations with your users based on their inputs, leading them toward specific outcomes.
HubSpot Chatbot Builder lets you manage up to 100 inboxes in one place. With 5000 canned snippets available, it's easy to respond to common inquiries with pre-defined messages quickly.
You can create up to 1000 meeting links for personal/team meetings. Schedule meetings within the chat, personalize links, and integrate your calendar.
Tidio is a chatbot that is easy to use, even if you don't know how to code!
With Tidio, you can create your own chatbot in no time, and the best part is that it combines live chat and chatbot tools all in one system. This makes sales and customer support a breeze!
Plus, with over 35 ready-made designs and a drag-and-drop designer, you can customize your chatbot to fit any type of business.
- Unlimited Chats:
- Desktop and Mobile Apps:
- Visitor Info:
Tidio enables unlimited real-time chats, allowing businesses to engage with their website visitors or customers without any restrictions.
It offers desktop and mobile apps for managing chats and staying connected with your audience on the go.
It gives businesses visitor insights during chats. This helps customize responses and make the customer experience better.
ChatBot can help you increase your lead generation without having to expand your sales team. Whether you're an established business or just starting out, ChatBot makes it easy to generate leads.
This AI chatbot collects customer information and neatly organizes it in your CRM. It also helps you group your customers and schedule meetings with them.
- Customized Recommendations:
- Direct Calling Option in Widget:
- Lead Segmentation:
ChatBot recommends personalized products or services based on customer data and interactions.
The direct calling option from the chat widget allows users to make phone calls directly from the chat interface.
ChatBot has lead segmentation capabilities, allowing businesses to categorize and organize leads based on a specific criteria.
Engati enables you to make your own special bots. These AI chatbots are fully automatic and have smart features like AI and NLP, which make them a good choice for eCommerce businesses to sell more. You can connect it with different platforms like Facebook, Whatsapp, Instagram, and more to help customers everywhere.
- DocuSense Technology:
- Ready-made Templates:
- Multilingual Support:
Engati uses DocuSense technology to answer tricky questions quickly.
It has ready-made templates with a simple and easy-to-use design to set up chatbots without any technical knowledge.
The chatbot is multilingual, allowing users to communicate in their preferred language and receive responses accordingly.
Tars is a chatbot builder that can really help you out in your business. With Tars, you can easily create chatbots that will improve your sales process as well as provide better customer service. Plus, you can customize these chatbots to fit your business using the built-in templates.
Tars also connects with lots of other tools, such as Hubspot or Google Calendar, to move data to your CRM. You can use this sales chatbot on your website, on its own, or even on WhatsApp; whatever works best for you!
- Insightful Reports to Analyze Data:
- Personalization Features:
- Drag and Drop Features:
Tars generates reports that provide valuable insights on chatbot performance, user interactions, and other metrics.
It includes personalization features, enabling businesses to customize their chatbots for a personalized user experience.
Tars offers a drag-and-drop editor for creating chatbot conversational flows without coding.
ProProfs Chatbot is an interactive chatbot that is available to assist your customers 24/7.
Setting up and using this AI chatbot is a breeze, as you don't need any coding knowledge! Plus, you can automate tickets and link up with ProProfs HelpDesk and ProProfs Knowledge Base to share helpful articles. With its drag-and-drop editor, you can easily create customizable chat conversations that match your brand's style.
- Pre-Chat Forms:
- Smart Chat Routing:
- Post-Chat Surveys:
It helps collect user information before chats for personalized assistance.
Smart Chat Routing is a feature that intelligently directs incoming chats to the most appropriate team or department.
ProProfs Chatbot offers post-chat surveys to collect feedback, providing valuable insights for continuous improvement.
6Try a Sales Chatbot for Your Sales Team
If you’re looking for a chatbot for sales, we recommend ChatInsight, your go-to chatbot for increasing sales! It seamlessly blends AI and a user-friendly design to create a sales assistant with no coding hassles!
So, are you ready to increase conversions? Start for free now, and build your own sales chatbot with ChatInsight.AI!
Chatbots are changing the way businesses deal with customers. Instead of waiting for their turns, they can get instant and personalized responses.
Therefore, if you’re looking for an AI chatbot to enhance customer satisfaction and take your sales up a notch, we have rounded up 10 of the best ones in this guide.