ChatInsight.AI offers a feature named Tags, which is designed to aid you in classifying and scrutinizing the quality of your chatbot's responses.
This guide will walk you through using tags for effective management and quick recognition of chatbot responses.
Tags in ChatInsight.AI are a powerful tool that can help you categorize and evaluate the quality of your chatbot's responses. By assigning specific tags to each response, you can easily analyze the effectiveness and relevance of your chatbot's communication.
Two types of tags are available - "Answer Correction Tags" and "Custom Tags".
"Answer Correction Tags" include five options: No Available Response, Response-Reference Mismatch, Partially Incorrect Answer, and Completely Incorrect Answer. These are the system's default tags, and only one can be selected for each chatbot-generated response.
"Custom Tags" are user-created labels that can be designed according to specific business requirements. Up to 99 custom tags can be set, and multiple custom tags can be applied to a single answer.
To create a custom tag, follow these steps:
After creating tags, assign them to specific chatbot responses by:
You can edit or delete tags at any time:
To edit "Custom Tags", click the edit icon on the right of the custom tag you wish to change.
To delete "Custom Tags", click the delete icon on the right of the custom tag you want to remove and confirm in the pop-up window.
To clear and change the "Answer Correction Tags", click "Clear" and choose another "Answer Correction Tag".
Once responses are tagged, you can filter them by tag. This feature enables you to view detailed statistics on the number of responses received for each tag, offering insights into your chatbot's performance. For instance, a high number of "Answer Correction Tags" may indicate that your chatbot needs additional training in certain areas.
To filter responses:
After filtering, on the left, the conversation will display the filtered chat history containing the corresponding tag. On the right, the content of each tagged question and answer will be displayed, divided into sections.
Users can click "View More" above and below each section to load more historical content.
The top shows the number of related records in this chat history.
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