(Save up to 20%)

Frequently Asked Questions

Contact us if you still need help

What are credits and how do they work?
Credits are used to measure your query usage. Their consumption varies with the GPT model you use. A GPT-3.5 query consumes 1 credit. A GPT-4 query consumes 10 credits. View your credit consumption by navigating to [Bots] in the Admin Console.
What happens if I don't have enough credits?
If you've exhausted the number of queries available to your subscription, you will not be able to interact with the model until you either top-up more credits or wait until your credits reset. You can go to [Purchase] in the Admin Console to buy the additional credits that suit your needs. The credits will remain available until consumed as long as your account remains active.
Is my data safe and where is my data stored?
Yes, we take your data security and privacy very seriously. All your data, including the knowledge base, uploaded documents, and AI interactions, are securely stored on Sand Studio's servers, hosted on Amazon Web Services (AWS). This provides a secure environment with firewalls, data encryption, and DDoS mitigation. We will not provide your data to OpenAI, and your data is NOT used in any ML training or any beyond-service analysis.
What payment methods do you support?
ChatInsight supports all major credit cards and debit cards. We secure your payment method with a 3D secure authentication for your privacy and protection. We also accept PayPal.
Can I upgrade or cancel my subscription anytime?
Yes, you can manage your subscription plan anytime by navigating to [Purchase] in the Admin Console.
How accurate are the chatbot answers?
The accuracy of the chatbot answers will depend on the quality of the data used to train the model. The more high-quality and relevant data you provide, the more accurate the answers will be.
Do you offer any non-profit discounts?
We encourage and support the social activities of non-profit organizations. To learn more, please contact our Sales Team.


Users Trusted

100% Secure

Purchase & Use


Customer Support

Contact Sales Team