Testing should be the key aspect of any chatbot development process. It helps evaluate your bot's performance in terms of accuracy, speed, and usefulness. After setting up the chatbot, you should test it and verify whether it works as expected.
In this article, you will learn how to test the Chatbot performance using ChatInsight AI.
Evaluate whether the chatbot can understand the user's intention even when the questions are not an exact match to those found in the FAQ section.
You can test how the chatbot responds when presented with questions it is not designed to answer. Ideally, when referring to other competitors' products, the chatbot should politely decline and the answer should meet your business purpose.
Customers often pose multiple questions within a single query. Test the chatbot's capability to effectively handle and respond to such queries.
Ensure that the chatbot is equipped to handle and provide accurate responses to more intricate or technical inquiries posed by customers.
Given that customers may make typographical errors in their requests, evaluate the chatbot's ability to handle and interpret such errors seamlessly.
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